Our guarantee policy

1. For GNSS/RTK products we provide a year and half a year guarantee.

2. For optical tools (complete terminal, theodolite, Level), we provide 1 years guarantee. For accessories, we offer 6 months service warranty.

3. Product in service warranty please send us photos to reveal the issue. And then will certainly decide to send you parts or you send the instrument back to us to fix, We are in charge of the double-run products as well as other expenses, Please ensure to call us first rather than sending the broken parts straight to us. At some point, our solution individuals can fix your product locally.

4. For problems out of the guarantee period or warranty responsibility, we will certainly evaluate the trouble and also quote for you. You need to pay

double-run freight and the maintenance cost.

5. For all instruments we supply life-long technological support. Remark: Improper use of the tool and guy-made damages of the laser tool are not covered by guarantee liability.

Our Technical Assistance

Prior to any kind of delivery, we will have a high-quality check person to give the instrument a mindful top-quality check (software program setup and also test for GNSS item). For all GNSS and optical instruments, you will certainly obtain the individual guidebook and also the running video.
For green hand users, we offer complimentary online training (especially for GNSS items), pertaining to receiver setup, study software programs on controller, and article process software application operation. If a customer needed we also supply charged on website training. For all of the items, we provide lifelong and 24-hour technological assistance.

Unique services

If you have a study task, and you are locating the most cost-efficient and effective means to handle it. Just tell us your project requirements, and we will certainly feedback with expert tips as a referral. We provide GNSS raw data process and CAD drawings for survey area end users. If you have some busted tool and want to re-pick up right into normal usage, send it to use we provide specialist repair work solutions for all sorts of survey tools.